Our team of experts is on hand to guide you through your decision-making process if the answer to your question is not available below.

Does Fibercore provide samples?

Yes – Fibercore provides samples. For more information on this, it is worth speaking to a member of the sales team on +44 (0)23 8076 9893 or sales@fibercore.com.

Can Fibercore manufacture customised fibers?

Yes – Fibercore regularly creates customized fibers for our customers and will work with you to produce the desired fiber. Depending on the customization, there may be a slight increase in cost, contact us to find out more.

Can I choose fiber from stock?

Yes – Choosing fibers from stock can be done. However, we would like to provide you with high-quality service and have our sales team consult with you to supply the most suitable fiber for your usage.

Is it possible to visit Fibercore?

Yes – We love to show off our facilities and give you a tour of our impressive buildings. Appointments can be made by contacting us on +44 (0)23 8076 9893 or sales@fibercore.com.

How much help can I receive technically?

Fibercore is always here to help and our experts are on hand to share their knowledge with you. We pride ourselves on getting the right fiber for your application.

Why do we use bow-ties?

The bow-tie design allows the highest levels of birefringence within a PM fiber for specialty fiber applications, this helps to maintain outstanding PER performance, typically exceeding that of a PANDA fiber.

How do I order fiber?

To order fiber, contact our sales team at +44 (0)23 8076 9893 or sales@fibercore.com. The team is on hand to discuss the most suitable product for your requirements.

After ordering, how long will it take to receive my fiber?

If your fiber is in-stock, it can be with you in five business days. For standard fibers not in-stock, it will be with you within four weeks. Lead times for customized fibers vary, so it is worth talking to a member of our sales team for further details.

How long do quotes last for?

Quotes last for 90 days.

What are the benefits of purchasing from Fibercore?

Fibercore works with the client, guiding them towards the most suitable product for their application. Fibercore’s insight, innovation, and integrity are what make us one of the world’s leading specialty fiber manufacturers.

Do Fibercore fibers come with a warranty?

Yes, the warranty is valid for 12 months from the date of delivery. This is based against the product specifications and conditions apply,

Does Fibercore provide other services to go with the fiber?

Fibercore offers splicing, termination, connectorization, measurement, and winding. Should you have any special requests, we will be happy to consider them.

Where does Fibercore distribute to?

We distribute to six of the seven continents.

What is a fiber & what does it do?

An optical fiber is a flexible light guide, which can guide light from one location to another. Optical fibers are found everywhere in daily life, from your broadband internet, to navigation systems on aircrafts and ships.

How do I register on the Fibercore website?

Registering on our website is easy and can be done here. All we need are a few details from you, taking less than a minute of your time. While you are browsing, you may be required to register in order to download certain materials. You only need to register once.

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